FAQ

When will my order ship?

Orders ship from New York within 2–3 business days. You will receive tracking by email as soon as your order is on its way.

How much is shipping?

Standard shipping is free on all US orders. Express is $15. International rates are calculated at checkout by USPS or DHL, based on destination and weight, and are shown before you pay.

Do you ship outside the US?

Yes. If your country is available at checkout, we ship there. Duties and import taxes are not included and are the recipient’s responsibility.

How do the pieces fit?

Relaxed fit, true to size. Size up for a more oversized fit. Full measurements are in the size guide. If you are unsure between two sizes, write to us at hello@noorebrand.com before you order and we will help you choose.

Can I return or exchange my order?

All sales are final. We do not offer returns or exchanges for change of mind, fit or sizing, so please check the size guide before you order. If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and photographs and we will put it right. Your statutory rights are not affected. See the refund policy for details.

Can I cancel my order?

Orders cannot be cancelled once placed. Stock is committed to your order at the moment of purchase.

Will sold-out sizes come back?

No. Nothing is restocked. When a size is gone, it is gone.

How do I care for my piece?

Machine wash cold, inside out. Hang dry. Each piece is garment dyed, so colour varies slightly from piece to piece and softens with wear.

How can I reach you?

Write to hello@noorebrand.com or use the contact page. We read everything and reply within two business days.