Refund policy

NOORE releases garments in fixed quantities. When a drop closes the run is finished and is not produced again. For that reason all sales are final. We do not offer refunds, returns or exchanges for change of mind, fit or sizing.

Please use the size guide before you order. If you are unsure between two sizes, write to us at hello@noorebrand.com before placing your order and we will help you choose.

Damaged, defective or incorrect items

All sales final does not apply to a garment that arrives damaged or defective, or that is not the item you ordered. Inspect your order on delivery and contact us at hello@noorebrand.com within 7 days of delivery with your order number and photographs of the issue. Where a fault is confirmed we will replace the garment if a replacement exists in your size, and refund it in full if one does not.

Orders that do not arrive

If tracking shows your order was not delivered, contact us and we will open an investigation with the carrier. You will not be left out of pocket for a parcel that never reached you.

Cancellations

Orders cannot be cancelled once placed. Stock is committed to your order at the moment of purchase, and in a limited release that unit is withheld from everyone else.

Your statutory rights

Nothing in this policy limits rights you hold by law. Where local law grants you a statutory right of cancellation or withdrawal — including the 14-day right that applies to distance sales in the United Kingdom and the European Union — that right applies regardless of anything stated above.

Contact

hello@noorebrand.com